Who wants my money?

One of the interesting things I've experienced so far in opening this outlet, is how many businesses just aren't interested in taking my money. It doesn't seem to be so much poor guest service - we encounter that all the time, just the same as you occasionally encounter outstanding guest service. No, it appears to me that some companies are simply too busy to take on the extra "headache" of another customer.

I've had companies want to charge an outrageous amount to perform a service - simply because they already had too much on their plate...and others, who just never returned phone calls or answered repeated e-mails, even though it could have resulted in thousands of dollars in revenues for their time. Is it a matter of not taking the time to hire additional help, a labor shortage in their field, or is it that the additional business will interfere with their home and leisure time? More than likely, it's a combination of the above. It's not an approach I understand on any level...each one of the above "reasons" can be fixed one way or another..it's simply a matter of doing the work!

The good news is, that I've been able to work with some outstanding individuals who really do care - and have offered information to help save money, or things to look out for when pricing out a job. I suppose it's like most places you work at - you get to work with some people who really care and go out of their way to help, while at the same time you have to work with individuals who seem to be more of a hindrance than anything else.

For the record (and I know I speak for Jeff as well), we will do whatever we can to get and keep your business. It's too important to what we do and who we are, to have any other response.